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Not knowing what happens next is often the thing that delays a decision. Here is the whole process, start to finish.
Call our 24-hour helpline, send a WhatsApp message, or use the contact form. You can speak to us about someone else's situation, and you do not have to give a name to ask a question. Nothing is committed at this stage.
A member of our clinical team will ask about the substance involved, how long it has been going on, physical health, any previous treatment attempts, and the home situation. This is how we work out whether medical detox is needed and what level of care fits.
[TO CONFIRM] Whether this happens by phone, in person, or both — and who conducts it.
If residential treatment is the right course, we will agree a date and explain what to bring. A doctor reviews the person on arrival before any treatment begins.
[TO CONFIRM] Documents required (ID proof, etc.), payment terms, and how soon after the assessment you can admit someone.
Withdrawal from alcohol and some drugs carries genuine medical risk, so where detox is required it is done under supervision with clinical monitoring, nutritional support and breathing techniques to manage discomfort.
[TO CONFIRM] Typical duration of the detox phase.
Once stable, the person moves into the therapeutic programme — individual counselling, group therapy, family sessions, yoga and breathwork — built around a personalised plan rather than a fixed template.
[TO CONFIRM] Typical length of stay, and the daily schedule.
Discharge is not the end of treatment. Our Ropeway programme provides continued support, relapse-prevention guidance and online access to our team after the person goes home.
If someone is unconscious, having seizures, or in immediate danger, go to the nearest hospital or call emergency services first. Detox can begin once they are medically stable.